Return & Exchange Policies
- 15 days Easy Exchange And Return Policy
We have 15 days of easy exchange and Return policy. You can get in touch with us through email or WhatsApp regarding the inquiries and our support team will settle your concern within 48 hours. No return will be engaged or entertained after 15 days.
- Cancellation of the orders
The solicitation for cancelation of your order should be made within 24 hours and if the cancellation will be made inside 48 hours so we will refund the entire sum in purchaser’s account, however, if the client still wishes to drop the order so the accompanying conditions will apply:
- Cancellation of the order after 48 hours will bring about an immediate deduction of 35% from your paid sum.
- Cancellation of the order within 5 days before delivery will bring about an immediate deduction of 50% from the paid sum.
- No Cancellation will be engaged after 5 days of order affirmation.
- Exchange policy
If the client wishes to exchange the product with another size so we offer them another product free of cost (new size), yet he will just liable to pay the postage cost that will rely upon the weight and size of the product.
If there is any slip-up that occurs close by, similar to the size or there is a distinction in design/shading and the picture of the item on the site, at that point return and Exchange can be approved. Simply send us snaps/photos of the product while wearing it and a collar tag photo within a week (7 business days) after the product received and highlight the issues that you are facing.
- Changing Size
The request for changing the size of your order ought to be made inside 24 hours and if the change will be made after that so it will be charged 30% moreover. No size-changing will happen following 5 days of placements of orders.
- Return policy
There will be no return/Exchange for ordering more than one comparable item, yet unique size. Individuals misuse it.
Customized items and Custom Orders are not refundable and exchangeable.
If there should be an occurrence of return, the shipping cost will be paid by the purchaser and they are additionally liable to pay the earlier postage cost that was paid by us because we offer free shipping to our customers but it is not free to us.
No item will be engaged for Return, Refund, or Exchange if the labels were expelled from the item.
All Return, Refund or Exchange made after 24 hours of getting the item won’t be adequate.
Directly before sending your product, our responsible product inspector will survey your product; shading, estimating, sewing. Still on the off chance that you feel any inquiries so please email us at the given email address and feature the issues that you are looking with the product.
We will not assess refund or credit orders and no obligation to provide a refund or credit in situations like the following:
- You have altered your perspective on a thing;
- You purchased a thing unintentionally;
- You exceeded the 15 days;
- You change your mind;
We ship the jacket free of cost and declare as a gift to our valued customer so that they cannot pay any taxes, but still, every country has its own customs policies so these will be bear by the buyer.
SHIPPING & DELIVERY PROCESS:
The JACKET CREATOR is a worldwide business, offers to sell all over the countries. The product takes 10 to 12 business days from the process to ship after payment clearance. When we ship your package, we will deliver you an email regarding your product shipping and tracking detail. But if any delay happens with the timings and estimated duration crossed out then you can contact us via email for product inquiry with quick response. (Delayed might occur due to the quality checking or material shortage if any). However, shipping takes the time to deliver in some countries; it may take up to 20 working days or depend on the situation.
We provide FREE SHIPPING WORLDWIDE but in the case of urgent our policies are made on Expedite Shipping cost USD 35, it takes 04 to 06 business days from process to deliver the product at your doorstep. On the other hand, the shipment is not positioned by the courier, Jackets’ promise for the delivery will be taken into account.
thejacketcreator.com is vastly recognized all over the world because of its distinctive method of shipments. We collaborate with most trusted services including USPS, DPEX Worldwide Express, DHL, SKYNET Worldwide Express, TNT, and Global, etc. We even facilitate our valued customers by sending an email about their tracking and shipping detail as the product dispatch from here. If in case you are not able to collect your package detail because of any unavailability, you may assign your neighbor for receiving a consignment on your behalf or leave of absence note on the exit to pointing towards their door. So that they can sign and receive the product for you.
APPLICABLE NOTES FOR SURE:
To make appropriate delivery, we greatly depend on you to provide us your correct shipping address with the contact number and relevant details. Because we do not send to PO Boxes APO/FPO addresses. For that reason, it is obligatory that you give us your complete physical or residential / address for shipping.
RECEIVED NOTIFICATIONS BY thejacketcreator.com:
Once you place the order on thejacketcreator.com, you will receive a notice about your order confirmation and complete a copy of an invoice for the requested item. In the case of not receiving a notice, it means that your registration is failed due to some technical issue/problem. The product will not be a ship or into the process until the confirmation receipt is sent to you.
HOW TO CLAIM FOR LATE DELIVERY AND DAMAGE ITEM:
We always care for our valued customer in kind of compensation if the product fails to receive and you unable to track your consignment in given estimated time duration. The credit will be restored in the credit card or account, or replacement will be provided.
Unfortunately, if you found a product with damage or something unlikely, then you are allowed to contact us via email or WhatsApp within 07 business days after the delivery is made concerning the issue.
ESTIMATED DELIVERY TIME:
An email will be received with a notice about the product shipping and tracking ID. It will take 05 to 08 business days to be delivered at your doorstep after shipping.
DELIVER IT AS A “GIFT”
Due to some issues, we can mark your item as a “GIFT” to avoid custom and other governmental red tapes. You can discuss it further by contacting us at firstname.lastname@example.org
WE SHIP VIA DIFFERENT LOCATION
Thejacketcreator.com is an international concern and we are operating in several countries including the U.S, U.K, Europe, and Asian countries. It doesn’t matter from where your item is shipped, it always go through our quality control test and we stand behind our product completely. We do ship your order overseas to give you quick delivery. If you’re unsatisfied with our product, you can easily claim after reading our Return and Exchange policy.